Returns Policy & Shipping Info |
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What is your returns policy? | |
Do you want to return something? | |
No problem!
Most importantly, we are here to help you, and whatever the nature of your return, we will work to the fullest of our capacity to ensure an acceptable solution is reached. |
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I have been refunded the incorrect amount... | |
We're really sorry if we've made a mistake with your refund!
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My item doesn't fit... can I return it? | |
Yes, this is no problem at all, provided that it is in new, unused and unwashed condition. However, we will need to determine the cause of the situation, so we can be sure to handle the issue appropriately. For example, if you have supplied the correct measurements, and we sent you the wrong size, we will cover the adjustments fee or the change for a new size that fits you well, and the return shipping costs for you (only in case the product is in a new state and perfect condition). However, if you supplied the incorrect sizes, then we are afraid you will be responsible for the shipping costs of the return. Therefore, please contact us before shipping any items back to us. IMPORTANT: due to the nature of Budo products (particularly Kendo equipment) the correct sizes can be very confusing with new items, especially to those who are new to the activity. For example, Bogu parts often feel much too small when they are new - this is because they are designed to stretch to fit your exact size with use. Further, cotton uniforms are liable to shrinkage with washing, so can often seem too large at first, but after a couple of washes, they will shrink down to the correct fit. However, as we do not accept returns on used or washed items, if you are in doubt please don't hesitate to contact us. |
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I have received an incorrect or defective item in my order. | |
We want to sort out any issues with incorrect or defective items straightaway. Please contact us at mail@zennihonbudogu.com and we will work to resolve the issue as soon as possible. |
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The item isn't how I imagined it, I don't like it. | |
If you would like to return an item to us because it is not how you thought it would be, or you simply don't like it, then that is no problem at all. Provided the item is returned to us in new, unused/unwashed condition, we will happily refund you for its value. We are afraid that, in the case that you are returning an item because you simply don't like it, or due to a mistake on your part, you will be refunded the cost of the purchase, MINUS the original incurred delivery costs (i.e. the amount it cost us to ship the item to you). We also regret to inform that you will be responsible for the cost of shipping the item back to us. |
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Delivery and Shipping | |
Has my order shipped? | |
You'll receive a confirmation email from our shipping team as soon as your order is on its way, in most cases the parcel will arrive with you within 7-10 working days following that. You will also receive a tracking number, which will allow you to keep up to date on the progress of the delivery. Please make sure to check your emails before contacting us about your order. To enable us to provide you with the best possible delivery experience, we may pass on your contact details to our courier partners. These details may allow them to provide you with more detailed delivery updates. |
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How do I change quantities or cancel an item in my order? | |
Provided the order has not already shipped, it is usually possible to alter or cancel an order, however, please email us at mail@zennihonbudogu.com to discuss the possibilities. |
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How do I track my order? | |
You will find a tracking number in the confirmation email you will receive from our shipping team as soon as your order is on its way, you will be able to use that number to track the shipment using the courier's website. |
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My order hasn't arrived yet... | |
If your order has not arrived within 14 working days of shipment, we'll do everything we can to help.
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An item is missing from my shipment. | |
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Will I be charged customs and import charges? | |
Any customs or import duties and/or charges are charged once the parcel reaches its destination country. These charges, including any clearance charges imposed by the carrier, must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. If for any reason you refuse delivery of the order, the item may be returned to us. In this case, you will be responsible for both the original shipping costs to your country AND the shipping back to Japan. |
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How much is shipping to my country? | |
Shipping fee depend of the country and the items ordered. The shipping fee will be calculated in your cart before the checkout. |
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What currency can I use to pay? | |
The default currency of our store is the Japanese Yen, and the price are converted in different currency with a rate updated regularly. This can cause the prices to fluctuate between two purchases. Transaction are possible in different currency:
If you wish to pay in a different currency do not hesitate to contact us to enquire about the possibilities. |
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My country is not displayed in the shipping options... | |
If your country is not listed in our standard shipping options, please email us at mail@zennihonbudogu.com to discuss shipping options. |