Returns & Shipping

	Returns Policy & Shipping Info
	What is your returns policy?
	*Do you want to return something?*
	No problem! IMPORTANT: Please be sure to contact us before returning any items, as we will need to know the reason for the return, and discuss the appropriate course of action. You can return any item within 14 days of receipt for an exchange or refund, provided the items are in new, un-used and unwashed condition. Should we approve a refund, we will refund the price you purchased your item at. This includes sale items. But, if the issue of the product was a mistake on your side, we can only refund you the purchased price minus the shipping fee we paid, once we received the items back. For all returns, the items returned must be in their original, unwashed condition, which includes tags and any packaging. For returns involving defective items, we require photographs detailing the defect. Please email these to us with your inquiry. All goods will be inspected on return. The goods are your responsibility until they reach our warehouse, so make sure they are packed up properly and can't get damaged on the way! We are not responsible for any items that are returned to us by mistake. Make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of posting. Customized and/or personalized items, such as made to order Bogu, and or items with embroidery/engraving are NON RETURNABLE. Most importantly, we are here to help you, and whatever the nature of your return, we will work to the fullest of our capacity to ensure an acceptable solution is reached.
	*I have been refunded the incorrect amount...*
	We're really sorry if we've made a mistake with your refund! If this is the case please contact our Customer Service Team and we'll try and sort it out for you as soon as possible. The following may affect the amount you have been refunded: The delivery charge, which is only refunded if we made a mistake, or the goods are faulty. Any discounts that were applied at the time of sale, which may not now be applicable.
	*My item doesn't fit... can I return it?*
	Yes, this is no problem at all, provided that it is in new, unused and unwashed condition. However, we will need to determine the cause of the situation, so we can be sure to handle the issue appropriately. For example, if you have supplied the correct measurements, and we sent you the wrong size, we will cover the adjustments fee or the change for a new size that fits you well, and the return shipping costs for you (only in case the product is in a new state and perfect condition). However, if you supplied the incorrect sizes, then we are afraid you will be responsible for the shipping costs of the return. Therefore, please contact us before shipping any items back to us. IMPORTANT: due to the nature of Budo products (particularly Kendo equipment) the correct sizes can be very confusing with new items, especially to those who are new to the activity. For example, Bogu parts often feel much too small when they are new - this is because they are designed to stretch to fit your exact size with use. Further, cotton uniforms are liable to shrinkage with washing, so can often seem too large at first, but after a couple of washes, they will shrink down to the correct fit. However, as we do not accept returns on used or washed items, if you are in doubt please don't hesitate to contact us.
	*I have received an incorrect or defective item in my order.*
	We want to sort out any issues with incorrect or defective items straightaway. Please contact us at mail@zennihonbudogu.com and we will work to resolve the issue as soon as possible.
	*The item isn't how I imagined it, I don't like it.*
	If you would like to return an item to us because it is not how you thought it would be, or you simply don't like it, then that is no problem at all. Provided the item is returned to us in new, unused/unwashed condition, we will happily refund you for its value. We are afraid that, in the case that you are returning an item because you simply don't like it, or due to a mistake on your part, you will be refunded the cost of the purchase, MINUS the original incurred delivery costs (i.e. the amount it cost us to ship the item to you). We also regret to inform that you will be responsible for the cost of shipping the item back to us.
	Delivery and Shipping
	*Has my order shipped?*
	You'll receive a confirmation email from our shipping team as soon as your order is on its way, in most cases the parcel will arrive with you within 7-10 working days following that. You will also receive a tracking number, which will allow you to keep up to date on the progress of the delivery. Please make sure to check your emails before contacting us about your order. To enable us to provide you with the best possible delivery experience, we may pass on your contact details to our courier partners. These details may allow them to provide you with more detailed delivery updates.
	*How do I change quantities or cancel an item in my order?*
	Provided the order has not already shipped, it is usually possible to alter or cancel an order, however, please email us at mail@zennihonbudogu.com to discuss the possibilities.
	*How do I track my order?*
	You will find a tracking number in the confirmation email you will receive from our shipping team as soon as your order is on its way, you will be able to use that number to track the shipment using the courier's website.
	*My order hasn't arrived yet...*
	If your order has not arrived within 14 working days of shipment, we'll do everything we can to help. Before getting in contact with us, have you tried: Signing into the ‘My Account’ section to check we have the correct delivery address for your order and your contact details are up to date. Checking if you have a text message, email or attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery. Checking with your neighbors to see if they have accepted the parcel on your behalf. Looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch. If you still can't find your parcel, please email us and quote your order number. We'll reply as soon as we can and will do our best to locate your parcel straightaway. If it cannot be found, we will arrange a replacement or refund for you.
	*An item is missing from my shipment.*
	We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything. If an item is missing, please contact us with the order number and the missing item's name. We will resolve the issue for you as quickly as we can.
	*Will I be charged customs and import charges?*
	Any customs or import duties and/or charges are charged once the parcel reaches its destination country. These charges, including any clearance charges imposed by the carrier, must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. If for any reason you refuse delivery of the order, the item may be returned to us. In this case, you will be responsible for both the original shipping costs to your country AND the shipping back to Japan.
	*How much is shipping to my country?*
	Shipping fee depend of the country and the items ordered. The shipping fee will be calculated in your cart before the checkout.
	*What currency can I use to pay?*
	The default currency of our store is the Japanese Yen, and the price are converted in different currency with a rate updated regularly. This can cause the prices to fluctuate between two purchases. Transaction are possible in different currency: Australian Dollar British Pound Canadian Dollar Chinese Yuan Danish Krone Euro Hong Kong Dollar Japanese Yen Malaysian Ringgit Mexican Peso New Taiwan Dollar New Zealand Dollar Norwegian Krone Polish Zloty Russian Rubble Singapore Dollar South African Rand South Korean Won Swedish Krona Swiss Franc Thai Baht US Dollar If you wish to pay in a different currency do not hesitate to contact us to enquire about the possibilities.
	My country is not displayed in the shipping options...
	If your country is not listed in our standard shipping options, please email us at mail@zennihonbudogu.com to discuss shipping options.

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